Complaints
If you think Ontime has made a deduction from your pay by mistake, let us know as soon as you can. Email us at hello@ontime.co and we'll look into it for you.
If you're not happy with Ontime, send us an email to complaints@ontime.co. We'll respond to your complaint within five days and give you a final response within eight weeks. You can find out more on our complaints page.