How Ontime works
Everything is automated—you won't need to do a thing.
Once you've set up Ontime with your provider, they'll tell us how much you owe them each month. Let's say that's £100.
Each month, when your employer runs payroll, we'll tell the payroll software company, which your employer uses, to reduce your pay* by £100.
On payday your employer sends that £100 to your provider via the Ontime network. The provider applies the £100 to your account on the bill's due date. Magic.
*Ontime takes deductions from net pay (after tax).
As long as your pay is more than what you owe that month, you won't miss a payment when paying with Ontime.
If your pay is less than the amount of your payment, Ontime won't be able to make the payment for you. If this happens, please contact your provider. They will be able to help you.
If you can't afford a payment, you must contact your provider directly. They will listen to you and help you to manage your situation.
If you can't afford your repayment, you can ask your provider for a refund for the most recent amount taken by Ontime, and they will make the refund.
You're protected by the Ontime Guarantee. This means two things:
- You can cancel any future Ontime payment at any time. Just ask your provider and they must do it.
- If you want your latest payment back, you can ask your provider for a full refund. Again, they must do it. You're always in control.
Your Payroll Administrator can see that you're using Ontime. However, they won't know what provider(s) you are making payments to. The deduction on your payslip will appear as 'Ontime'.