Setting up Ontime
To create your Ontime account, you'll need three things:
- Your UK driving licence — you can use this as Proof of ID and Proof of Address
- The details of the account where you get your pay
- The invite link that your provider shared with you
If you can't easily get hold of your UK driving licence, you will need to provide a Proof of ID and a Proof of Address:
- For Proof of ID you can use a Passport or another form of government-issued identity document
- For Proof of Address you can use a utility bill, bank or credit card statement
You can sign up for Ontime if you:
- Are at least 18 years old
- Are employed
- Live in the UK
- Have a regular UK bank account
- Are a customer of a provider we are partnered with
Your provider will have sent you an email or text if they’ve made Ontime available to you.
Your employer may have a portal where you can make the change yourself. Or you may need to email your employer's HR, Payroll or Finance team to do this. This won't mean that your employer knows anything about Ontime or your provider—they'll just see that you're changing the account where they send your wages.
Yes—whether you're paid weekly, fortnightly, four-weekly or monthly, you can use Ontime. If you're paid weekly, this is how it works. When you receive your wages, Ontime will first check if we've already set aside the money to pay your provider. If we already have, we'll send your full pay through to your current account. If we haven't, we'll set aside the amount needed to pay your provider—and then send the rest of your pay to your current account. This takes just a few seconds.
We need your date of birth so that we can make sure we've got the right person.
Ontime only works if you receive a regular income from an employer.
We need to know where to send your wages once we've made a payment to your provider.
Our partner, Modulr, needs to make sure they know who you are before they set up your Ontime e-money account. The rules of the Financial Conduct Authority make it clear they need to do this.