Using Ontime
When money is taken from your pay for a bill, your part is done — you don't need to do anything else. We pass the payment to your provider for you.
Your provider will normally update your account on due date.
If it still doesn't show as paid after the due date, let us know and we'll help check it for you.
No. Your Direct Debit mandate will stop you from missing a payment if you leave your employer. -- It's possible that you leave your employer and then are not able set up Ontime with your new employer. In this case, you won't miss your payment if you have your Direct Debit Mandate in place
The most common reason is that your pay wasn't enough to cover your provider payment. You might have earned less than usual or you may have left your job.
If you're still not sure what's happened, you can contact us on hello@ontime.co